September 3, 2008
Help or Ouch?
I sometimes have a direct style….oh, ok, I always have a direct style unless I am working VERY hard to not. Well direct styles are usually interpreted as sincere (which I like!) and directness can also sometimes feel abrasive to others….something that I will likely need to work hard to be aware of my entire life J
I had a friend tell me a story the other day….she had asked for and received feedback from a good friend. She wasn't sure what to make of the feedback… it was all constructive (aka, only told all the stuff that was "wrong" and stated in that way).
So, being a bit separate from the situation, I read through the feedback and noted that it was very valuable….filled with wonderful things to consider. I could tell that feedback was given in a spirit of helpfulness….and in fact it included valuable suggestions that SHOULD be pondered. However, the feel of the feedback was akin to a domineering mother telling you to clean your room….correct, but painful….and thus, not delivered in a way that inspires one to listen.
So, it reminded me of some of my past learnings about how to help others….and how to take best utilize feedback.
Things to consider when RECEIVING feedback:
1) Is your feedback provider close to you? It is true, isn't it? We tend to be toughest on those we care about the most? For some reason our human nature is to try to be most careful about our words and style with strangers….but when we are very comfortable with someone, we let our hair down much more readily….both the wild & fun hair….and the "bad hair day" hair. So, you receive feedback from someone who you knows cares a lot about you. Try to overlook their delivery style, take your own emotions out of it…..truly look for the help that they are truly trying to provide.
2) Is your feedback provider "one of those" who simply seems to enjoy giving frivolous picky feedback? There are some people in life who just take sport in finding small typographical errors etc. I am sure you have met one of two of these… I am not saying that attention to detail is not important. There are many details in life that are VERY important to get just right. But have you ever written a piece and sent it off for feedback….looking for something like "the message is not quite clear, can you tighten up the flow?" or "I got the message….great perspective on the topic!"… and instead, you receive: "I think there should be a comma after…". So, do sort your feedback and choose which really matters.
3) REMEMBER, REMEMBER, REMEMBER… you CANNOT please everyone. I think it is another human nature thing. We ask for feedback, but we really would LOVE to hear "I love it!" Fact is, that is just impossible. Everyone has opinions and we are all individuals who have unique experiences and beliefs. So, it is not possible for all of these individual opinions to think the way you do and to love your work. So, if you want affirmations, ask for that and ask that people not send anything if they DON'T like it. If you want feedback, expect a mix of responses back. Then take that mix, and make the changes that you think are best.
That's all for now….tomorrow, I will comment on giving feedback. The question to ponder in advance is: When someone asks YOU for feedback are you a "critic" or are you an "innovator"? Note that both can be important societal roles….but they are different…..more tomorrow! J
Barb
Filed under Blog, Blog: Barb Reindl by Barb Reindl


